COMMONKIWI.COM ALLOWS YOU TO TAKE THE DECISION OF CANCELLING AN ORDER, SHOULD YOU WISH TO DO SO. HOWEVER, WE SINCERELY URGE AND REQUEST YOU ABIDE BY THE FOLLOWING CANCELLATION TERMS –
Can I cancel my order in case I change my mind after ordering?
You can raise a cancellation request “within 8 hours of order placement” with your order number clearly stated - by sending an email to email@example.com. Mention the reason of email and the order number in the Subject Line of the email.
If you wish to cancel an order, please ensure cancelling it within eight hours of placing the order.
Why a "8 Hour" deadline?
If you cannot do so immediately, ensure raising the cancellation request before the order is moved for procurement because ss soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.
Order once moved for procurement CANNOT be cancelled.
What will happen if I cancel within 8 hours of ordering?
If you have cancelled an order within eight hours of placing it or before it has been moved to procurement - you will be issued refund within 7-10 days of order cancellation.
What if I cancel after 8 hours of ordering?
We have a provision for that too but do remember - orders cancelled post 8 hours of confirmation are dealt based upon the situation.
We provide the refund for all such orders in the form of a GIFT CARD only. This GIFT CARD is redeemable on our Website within a stipulated period from time of issuance.
Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
Could there be a delay at Common Kiwi because of "unforeseen circumstances"?
We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:
- a) Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement.
b) Opt to receive a refund of your money.
What if I "missed" adding a critical detail while placing the order. Possibility of correcting it?
No worries. Such situations are often encountered when customers forget to:
1) Update their complete shipping details;
2) Update measurement attributes; or
3) Verify or give their consent if required on certain pending notifications within the requested time
As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.
Remember, we at Common Kiwi try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
POST SHIPMENT RETURNS POLICY
We will share your personal information under any of the following situations:
Common Kiwi offers convenient, minimum questions asked Returns of delivered products, in case a customer finds a product/ its condition unsatisfactory, upon delivery. However, a considerable amount of logistical effort is spent in ensuring that a product reaches your doorstep.
We sincerely urge you to confirm various aspects of a product and submit measurements with utmost care – at the time of shopping itself – so that minimal Returns scenarios arise. Nonetheless, if you wish to raise a Returns request, kindly follow the policy as below –
A customer must raise a return request within the two days of an order delivery. You can raise a return request by sending an email to firstname.lastname@example.org – clearly stating your Order Number. Also mention the purpose of email and order number in the Subject Line of the Returns Email.
A customer can return a delivered product, within 7 days of registering the return request at email@example.com/Live Chat.
In a usual Returns situation, customer would have to bear the Return shipping cost – of sending the product back to us.
The Shipping charge levied on a delivery will not be refunded against any order.
Stitched Merchandise CANNOT be Returned. This applies to both Custom and Standard Stitching. Same applies for all Made-to-Order outfit/s.
A Saree cannot be returned if its blouse or petticoat has been stitched.
A Lehenga Choli cannot be returned, if its blouse/ choli or lehenga has been custom stitched.
Accessories cannot be returned or exchanged. No refunds are allowed on accessories.
Kindly do not dispatch/send the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.
Steps of returning any item ordered?
Informing Common Kiwi. In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from Common Kiwi.
You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
Shipping Back the Items
When Shipping back the items:
- As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".
Item Receipt and Inspection at Common Kiwi Warehouse.
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Proposed solutions post receipt of returned items.
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
- Choosing an alternate Ethnic Treasure as a replacement of equal value
b. A gift card to be used later for shopping on common Kiwi
c. A Refund as decided on a case to case basis
What will be the value of Refund/Store Credit in case I opt for the same?
100% of the value of the goods including Shipping Costs and Stitching charges (as applicable) will be ensured.
In any case, the refunds will not exceed the actual amount paid by you.
But I had to pay the courier service for Shipping the item back!
If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Are there any reasons there could be a delay at the Bank/Credit Card companies end?
For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.
For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
Please be apprised that Banks send an SMS to customers for credit amount of more than INR5000 only. In case your refund is less than INR5000 kindly check your bank or credit card account confirmation receipt of funds.
In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.
What about charges levied by Banks, Credit Cards companies and Local Taxes?
Credit Card Fees:
Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is a Common Kiwi gift card, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.
For orders placed using Bank Transfers, refunds would be issued only as Store Credits.
International Transaction Fees:
Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.
Email: firstname.lastname@example.org / live chat.
Team Common Kiwi